Organizational Citizenship Behavior Factors For Mss Group Employees In Jakarta

Abstract

This study aims to analyze the factors that influence the Organizational Citizenship
Behavior (OCB) of Multi Sejuk Sejahtera (MSS) Group employees in Jakarta, with a focus
on the variables: Job Satisfaction, Organizational Commitment, and Organizational
Climate.
The results of this study are expected to provide information and solutions for
academics and practitioners in an effort to establish and develop OCB for individual
employees in a company. The research method in this study is descriptive and
verification, using primary data collected through questionnaires. The population in this
study were all employees of the MSS Group in Jakarta. A sample of 107 people was
determined based on the Slovin method and was taken at random (simple random
sampling). Data processing using SPSS version 24 application. This study succeeded in
proving the significant effect of the variables: Job Satisfaction, Organizational
Commitment and Organizational Climate on the OCB variable of MSS Group Employees
in Jakarta, either partially or simultaneously with an R Squre value of 70% and F count
81,364 > F table 2.69 . Partially, the most dominant variable influencing employee OCB
is Organizational Commitment. The focus of this research is limited to the variables: Job
Satisfaction, Organizational Commitment, and Organizational Climate which are
strongly suspected as important factors influencing the formation of OCB employees
with the scope of MSS Group companies in Jakarta.
The uniqueness of this research lies in the subject, object and results of the study, where
it was found that the most dominant factor influencing the formation of OCB employees
of MSS Group Jakarta is Organizational Commitment.